Privacy Policy

Introduction

Welcome to Ship Car Pros. We prioritize your privacy in our mission to connect customers with qualified auto transport and car shipping providers. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use our referral services. By submitting a transport request and using Ship Car Pros, you acknowledge that you have read and understand the practices described in this policy.

Information Collection and Use

Information You Provide

When you request auto transport services through Ship Car Pros, we collect information that you voluntarily provide, including:

  • Contact information (name, phone number, email address)
  • Vehicle information (make, model, year, VIN, condition)
  • Transport details (pickup and delivery locations, preferred dates)
  • Special requirements or instructions for transport
  • Feedback and survey responses about our referral service

Information Automatically Collected

We also collect information automatically as you use our service:

  • Device information (type, operating system, browser)
  • IP address and general location data
  • Usage patterns and interactions with our website
  • Referral sources and marketing attribution data
  • Session duration and page views

This information helps us improve our referral matching process, enhance website functionality, and connect you with the most suitable transport providers in our network.

Cookies and Tracking Technologies

Ship Car Pros uses cookies and similar technologies to enhance your browsing experience and collect information about how you interact with our platform.

Types of Cookies We Use

  • Essential cookies: Required for basic site functionality and form submission
  • Functional cookies: Remember your transport preferences and settings
  • Analytics cookies: Help us understand usage patterns and improve our service
  • Advertising cookies: Allow for personalized advertisements and conversion tracking
  • Social media cookies: Enable sharing and integration with social platforms

You can modify your browser settings to decline cookies, but this may impact certain features of Ship Car Pros. Our cookie settings panel allows you to customize your preferences at any time.

Data Sharing and Disclosure

We understand the importance of protecting your transport request information and limit sharing your data as follows:

With Transport Providers

We share relevant information with qualified transport companies in our network, including:

  • Your contact information for quotes and communication
  • Vehicle details and transport requirements
  • Pickup and delivery location information
  • Special instructions or requirements
  • Timeline preferences

With Service Providers

We work with third-party service providers who help us:

  • Process and route transport requests
  • Analyze website usage and improve our services
  • Prevent fraud and verify legitimate requests
  • Host and maintain our website infrastructure
  • Provide customer support services
  • Conduct marketing and advertising campaigns

Legal Requirements

We may disclose personal information if required by law, court order, or governmental regulation, or to protect our rights, property, or safety, or that of transport providers or other users.

Ship Car Pros does not sell your personal information to third parties for marketing purposes.

Data Security

Protecting your personal information is paramount to us. We implement industry-standard security measures to safeguard your data:

  • Encryption of sensitive personal and vehicle information
  • Regular security audits and vulnerability testing
  • Strict access controls for employee access to customer data
  • Secure data storage and processing procedures
  • Ongoing monitoring for suspicious activity and fraud prevention

While we take significant steps to protect your information, no method of transmission over the internet is 100% secure. We continuously update our security practices to adapt to evolving threats.

User Rights

As a Ship Car Pros user, you have certain rights regarding your personal information:

Access and Correction

You can request access to the personal information we hold about you and request corrections to any inaccurate data. Contact us using the information provided in the Contact Information section.

Data Portability

You may request a copy of the personal data we hold about you in a structured, commonly used format.

Deletion

You can request deletion of your personal information at any time by contacting us. We will delete your personal information within 30 days of your request, except where we have legal obligations to retain certain data or where the information is necessary for ongoing transport services you have arranged.

Marketing Communications

You can opt out of marketing communications at any time by:

  • Using the unsubscribe link in our emails
  • Adjusting your communication preferences when available
  • Contacting us directly to opt out
  • Revoking phone consent as described in our Terms and Conditions

Regional Rights

Depending on your location, you may have additional rights under applicable laws (such as GDPR, CCPA, etc.), including the right to:

  • Object to processing of your personal information
  • Restrict processing in certain circumstances
  • File complaints with data protection authorities

To exercise these rights, please contact us through the methods listed in the Contact Information section.

Data Retention

We retain your personal information for as long as necessary to:

  • Provide our referral services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

Typically, we retain contact and transport request information for up to 1 year after your last interaction with our service, unless you request earlier deletion or applicable law requires longer retention.

Changes to This Privacy Policy

Ship Car Pros may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. The most current version will always be posted on our website with the effective date.

For significant changes, we will notify you through a prominent notice on our website or by direct communication to your provided email address. We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information.

Contact Information

If you have questions about this Privacy Policy or how we handle your personal information, please contact us at:

This Privacy Policy was last updated in 2025.

© Ship Car Pros 2025

This website operates as a free referral service that connects customers with local auto transport and car shipping providers. All transport companies are independent contractors, and we do not warrant or guarantee any shipping services, delivery times, vehicle condition, or pricing. Customers are responsible for verifying that any auto transport company they hire has the proper licenses, insurance coverage, and Department of Transportation (DOT) authority required for vehicle shipping operations.

We receive financial compensation from our partner transport companies for providing this referral service.

By providing your phone number, you authorize us and our transport partners to contact you by phone call or text message regarding your auto shipping request and for marketing purposes. You may receive live calls, autodialed calls, pre-recorded messages, artificial voice calls, and/or SMS texts, even if your number is on a "Do Not Call" list. You are not required to book any transport service, and standard message and data rates may apply. You can revoke this consent at any time by contacting us, but until revoked, you may continue to receive communications from us or our partners. Consent is not required to use our referral service.

Vehicle transport involves inherent risks. We strongly recommend customers obtain appropriate insurance coverage and carefully inspect their vehicle before and after transport. Customers should verify all transport details, including pickup and delivery locations, dates, and pricing directly with their chosen transport provider.

Please review our Privacy Policy and Terms of Service. All third-party products, brands, or trademarks mentioned are the property of their respective owners. No affiliation or endorsement is intended or implied.